Privacy Policy

Effective Date: January 6th, 2025 · Last Updated: January 6th, 2025

At DataCortex IQ Pvt Ltd ("we," "our," "us"), your privacy is important to us. This Privacy Policy outlines how we collect, use, protect, and handle your information when you visit our website https://www.datacortex.in/ or contact us through any channel.

1. Information We Collect

We collect both personal and non-personal information in the following ways:

1.1 Personal Information

• Contact Information: Name, email address, phone number, company name, and job title when you voluntarily provide them through our forms or communications.
• Communication Records: Records of our communications, including emails and meeting notes where applicable.
• Payment Information: Where applicable, billing details processed through secure third-party payment processors. We do not store payment card information directly.

1.2 Technical Information

• Website Analytics: IP address, browser type, device information, pages visited, time spent, and referral sources.
• Cookies and Tracking: We use cookies and similar technologies to improve user experience and analyze website performance.

2. How We Use Your Information

We use the collected information for the following purposes:

• Communication: Respond to inquiries and ongoing correspondence.
• Service Delivery: Where a service or engagement is agreed in writing, deliver and support that service.
• Quality Assurance: Monitor and improve our website and communications.
• Legal Compliance: Meet regulatory requirements and protect our legal interests.
• Business Operations: Analyze website usage and improve site performance.

3. Data Sharing and Disclosure

We do not sell your personal information. We may share data in the following limited circumstances:

3.1 Service Providers

• Cloud Infrastructure: Trusted cloud platforms used to host our website and process form submissions (e.g. Vercel, Resend).
• Payment Processors: Where applicable, secure payment platforms for billing and transaction processing.
• Communication Tools: Email services and customer relationship tools used for correspondence.

3.2 Legal Requirements

• Compliance with applicable laws, regulations, and legal processes.
• Protection of our rights, property, and safety, and that of our clients and the public.
• Investigation and prevention of fraud, security breaches, or illegal activities.

3.3 Business Transfers

In case of merger, acquisition, or sale of business assets, your information may be transferred to the new owner with appropriate safeguards.

4. Data Security and Protection

We take reasonable steps to protect your information:

• Encryption: Data encryption in transit using industry-standard protocols (HTTPS / TLS).
• Access Controls: Access to systems is restricted to authorised personnel only.
• Secure Infrastructure: We rely on reputable cloud providers with established security practices.
• Incident Response: We have procedures in place to respond to suspected security incidents.

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information only as long as needed for the following purposes:

• Correspondence: For the duration of an ongoing conversation and a reasonable period afterwards.
• Engagement Data: Where a service or engagement is agreed in writing, for the duration of that engagement and as required for record-keeping (typically 3-7 years for tax and compliance purposes).
• Legal Requirements: As mandated by applicable laws and regulations.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal data we hold.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal data (subject to legal and contractual obligations).
• Portability: Request transfer of your data to another service provider.
• Restriction: Request limitation of processing in certain circumstances.
• Withdrawal of Consent: Where processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.
• Grievance Redressal: You may raise concerns or complaints about our data practices. We will acknowledge within 48 hours and respond within 30 days. Contact: contact@datacortex.in.

7. International Data Transfers

We use cloud infrastructure that may store or process data in jurisdictions outside India. Where this happens, we rely on the standard contractual protections offered by those providers (e.g. Vercel, Resend) and only use providers with established security and privacy practices.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enhance website functionality and user experience
• Analyze website traffic and usage patterns
• Remember your preferences and settings

You can control cookie settings through your browser preferences. We do not sell your data to third parties for advertising.

9. Children's Privacy

Our website and services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will take steps to delete the information promptly.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify users of material changes through this page.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

• Legal Name: DataCortex IQ Pvt Ltd
• Email: contact@datacortex.in
• Contact Form: https://datacortex.in/contact