Privacy Policy

Effective Date: January 6th, 2025 · Last Updated: January 6th, 2025

At DataCortex IQ (OPC) PVT LTD ("we," "our," "us"), your privacy is of utmost importance. This Privacy Policy outlines how we collect, use, protect, and handle your information when you visit our website https://www.datacortex.in/ and engage our AI consulting, data engineering, and decision intelligence services.

1. Information We Collect

We collect both personal and non-personal information in the following ways:

1.1 Personal Information

• Contact Information: Name, email address, phone number, company name, and job title when you voluntarily provide them through our forms or communications.
• Business Information: Details about your business, project requirements, data challenges, and technical specifications shared during consultations.
• Communication Records: Records of our communications, including emails, calls, and meeting notes for service delivery purposes.
• Payment Information: Billing details and payment information processed through secure third-party payment processors.

1.2 Technical Information

• Website Analytics: IP address, browser type, device information, pages visited, time spent, and referral sources.
• Cookies and Tracking: We use cookies and similar technologies to improve user experience and analyze website performance.
• Service Data: Technical logs, performance metrics, and system data related to AI solutions and data engineering services we provide.

1.3 Client Data

• Project Data: Data you provide for analysis, processing, or AI model development as part of our services.
• Business Intelligence: Insights, reports, and analytics generated from your data during service delivery.

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: Provide AI consulting, data engineering, decision intelligence, AI training data collection, data enrichment, and related professional services.
• Communication: Respond to inquiries, provide customer support, and maintain ongoing client relationships.
• Project Management: Plan, execute, and deliver custom AI solutions, data pipelines, AI training data collection systems, data enrichment platforms, and decision intelligence dashboards.
• Quality Assurance: Monitor and improve our service quality, performance, and client satisfaction.
• Legal Compliance: Meet regulatory requirements and protect our legal interests.
• Business Operations: Analyze website usage, improve our services, and develop new offerings.
• Marketing: Send relevant updates about our services (with your consent and opt-out options).

3. Data Sharing and Disclosure

We do not sell your personal information. We may share data in the following limited circumstances:

3.1 Service Providers

• Cloud Infrastructure: Secure cloud platforms for data processing, AI model deployment, and cloud ML infrastructure.
• Technical Partners: Trusted technology partners who assist in service delivery under strict confidentiality agreements.
• Payment Processors: Secure payment platforms for billing and transaction processing.
• Communication Tools: Email services, CRM systems, and project management platforms.

3.2 Legal Requirements

• Compliance with applicable laws, regulations, and legal processes.
• Protection of our rights, property, and safety, and that of our clients and the public.
• Investigation and prevention of fraud, security breaches, or illegal activities.

3.3 Business Transfers

In case of merger, acquisition, or sale of business assets, your information may be transferred to the new owner with appropriate safeguards.

4. Data Security and Protection

We implement comprehensive security measures to protect your information:

• Encryption: Data encryption in transit and at rest using industry-standard protocols.
• Access Controls: Strict access controls and authentication mechanisms for our systems.
• Secure Infrastructure: Enterprise-grade cloud security and monitoring systems.
• Regular Audits: Periodic security assessments and vulnerability testing.
• Staff Training: Regular security awareness training for all team members.
• Incident Response: Established procedures for detecting and responding to security incidents.

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for the following periods:

• Active Clients: Throughout the duration of our business relationship and as required for ongoing services.
• Project Data: As specified in individual service agreements, typically 3-7 years for compliance and support purposes.
• Marketing Data: Until you opt out or as required by applicable laws.
• Legal Requirements: As mandated by applicable laws and regulations.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal data we hold.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal data (subject to legal and contractual obligations).
• Portability: Request transfer of your data to another service provider.
• Opt-out: Unsubscribe from marketing communications at any time.
• Restriction: Request limitation of processing in certain circumstances.
• Withdrawal of Consent: Where processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.
• Grievance Redressal: You may raise concerns or complaints about our data practices. We will acknowledge within 48 hours and respond within 30 days. Contact: contact@datacortex.in.

7. International Data Transfers

As we operate internationally and use global cloud infrastructure, your data may be transferred to and processed in countries other than your residence. We ensure appropriate safeguards are in place for such transfers, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Certification schemes and codes of conduct

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enhance website functionality and user experience
• Analyze website traffic and usage patterns
• Remember your preferences and settings

You can control cookie settings through your browser preferences. We do not sell your data to third parties for advertising.

9. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will take steps to delete the information promptly.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will notify you of material changes through our website or direct communication.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

• Legal Name: DATACORTEX IQ (OPC) PVT LTD
• Email: contact@datacortex.in
• Contact Form: https://datacortex.in/contact